1. Delivery Area
SuperPets currently offers local delivery across Mauritius only.
We do not provide international shipping at this time.
2. Delivery Time
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Orders are usually delivered within 1 to 3 working days
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Delivery times may vary depending on location, weather, or product availability
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Public holidays and weekends may affect delivery schedules
3. Delivery Fees
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Delivery fees may vary based on location and order value
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Free delivery may be offered during promotions or on orders meeting the minimum purchase amount
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Any applicable delivery fee will be clearly displayed at checkout
4. Order Processing
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Orders are processed after payment confirmation
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Orders placed after business hours may be processed the next working day
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SuperPets reserves the right to contact customers if additional delivery information is required
5. Delivery Conditions
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Customers must provide a complete and accurate delivery address
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Someone should be available to receive the order at the delivery location
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SuperPets is not responsible for delays caused by incorrect address details
6. Missed Deliveries
If delivery cannot be completed due to:
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Customer unavailability
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Incorrect address
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No response at the delivery location
Additional delivery charges may apply for rescheduling.
7. Product Condition
Please check your order upon delivery.
If any item is damaged or incorrect, notify us within 48 hours of delivery with supporting photos.
8. Contact Us
For delivery enquiries, please contact:
SuperPets
📞 Phone: 5777 3744
📧 Email: hello@superpets.mu