1. Introduction

Welcome to SuperPets.
By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

SuperPets reserves the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Services

SuperPets offers pet-related products including pet food, supplements, medicines, and accessories for animals such as dogs, cats, birds, fish, turtles, hamsters, rabbits, guinea pigs, and other small pets.

All product descriptions and prices are subject to change without notice.

3. Orders & Payments

  • Orders placed through our website are subject to availability and acceptance.

  • Prices are displayed in the applicable currency and may include or exclude delivery fees, depending on the offer.

  • Payment must be completed before an order is processed.

  • SuperPets reserves the right to cancel or refuse any order.

4. Delivery

  • Home delivery is available for selected areas and orders.

  • Delivery times are estimated and may vary due to circumstances beyond our control.

  • Free delivery may be subject to minimum order value or promotions.

  • SuperPets is not responsible for delays caused by incorrect delivery information provided by the customer.

5. Returns & Refunds

  • Returns are accepted only for unused and unopened items, subject to approval.

  • Pet food, medicines, and supplements cannot be returned once opened for hygiene and safety reasons.

  • Refunds, if approved, will be processed using the original payment method.

Please contact us before returning any product.

6. Pet Health Disclaimer

  • Information provided on our website is for general guidance only.

  • SuperPets does not replace professional veterinary advice.

  • Always consult a qualified veterinarian before using medicines or supplements for your pet.

7. Use of Website

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to harm, hack, or disrupt the website

  • Copy or misuse content, images, or logos without permission

All content, including logos and images, is the property of SuperPets unless stated otherwise.

8. Limitation of Liability

SuperPets shall not be held liable for:

  • Indirect or consequential damages

  • Misuse of products

  • Allergic reactions or pet health issues arising from improper use

Customers are responsible for ensuring products are suitable for their pets.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and privacy.

10. Governing Law

These Terms & Conditions are governed by the laws applicable in Mauritius.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

SuperPets
📞 Phone: 5777 3744
📧 Email: hello@superpets.mu