1. Introduction

At SuperPets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information:

  • Personal details such as name, phone number, email address, and delivery address

  • Order and payment information

  • Account details if you create an account

  • Technical data such as IP address, browser type, and cookies

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate about your purchases or enquiries

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

4. Payments

Payments made on our website are processed securely through trusted third-party payment gateways. SuperPets does not store your credit or debit card details.

5. Cookies

Our website uses cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic and performance

You can disable cookies in your browser settings, but some website features may not work properly.

6. Data Protection & Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Access to personal data is limited to authorized personnel only.

7. Third-Party Services

We may use trusted third-party services (such as payment processors, delivery partners, or analytics tools) to operate our business. These providers are required to keep your information confidential.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

SuperPets reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

SuperPets
📞 Phone: 5777 3744
📧 Email: hello@superpets.mu