1. Returns Eligibility

At SuperPets, we want you to be satisfied with your purchase. Returns are accepted under the following conditions:

  • Items must be unused, unopened, and in original packaging

  • Return requests must be made within 7 days of delivery

  • Proof of purchase (invoice or order number) is required

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used pet food

  • Medicines and supplements

  • Items damaged due to misuse or improper storage

  • Products bought on clearance or special promotions, unless faulty

3. Damaged or Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund where applicable.

4. Refunds

  • Approved refunds will be processed using the original payment method

  • Refunds are issued after inspection of the returned item

  • Delivery fees are non-refundable, unless the return is due to our error

5. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered.

6. Return Process

Before returning any item:

  1. Contact SuperPets customer support

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

Unauthorized returns may not be accepted.

7. Contact Us

For return requests or questions, please contact:

SuperPets
📞 Phone: 5777 3744
📧 Email: hello@superpets.mu